The patented Hexclad design includes a slightly raised center in the pan. This will even out over time, through the induction process while cooking on low to medium heat.
This design is intentional through years of perfecting our product to avoid warping. We aspire to make sure we are providing customers with the best quality cookware.
This issue is NOT covered by our Lifetime Warranty, as it is part of our fundamental design. If you are not happy with your pan(s), we are able to process all refunds within 30-day from the date of purchase.